WELCOME TO LUMINEROT.COM
Discover exclusivity at LUMINEROT with our collection of exceptional lighting fixtures, designed to elegantly illuminate both the interior and exterior of your space. Benefit from the best quality at the best price on the market, where refined design meets brilliance to create an exceptional lighting ambiance in any space.
Order information
INFORMATION ABOUT YOUR ORDER OR PLACING YOUR ORDER
Welcome to Luminerot, we are delighted to have you among our future customers. !
To begin, we recommend that you create your account And then, you're free to choose one or more models and add the products to your cart. To finalize your order, a delivery/billing address and a payment method will be sufficient.
If you have any payment problems, please do not hesitate to contact us by email at contact@luminerot.com, our customer service is here to help you !
Once your order has been shipped, you can view the carrier and tracking number in your customer account. This information will also be sent by email to the address you provided.
You can then go to the carrier's website, enter your tracking number and check the progress of your order. Do not hesitate to contact us by email at contact@luminerot.com pour any questions regarding delivery.
Once the order has been validated, you can always contact us if you wish to modify your order by email at contact@luminerot.com
Unfortunately, once you place your order, you cannot change it. However, you can contact our customer service team who can change it for you if it has not yet been sent.
Once your package has been prepared by us, it is sent to the carrier who will take care of delivering it to your home or a collection point. We prepare your packages with care, but despite our best efforts, sometimes the package is damaged during transport.
It is therefore necessary to check in the presence of the delivery person the condition of the package (if the package is damaged or shows any abnormal signs) as well as the condition of the work (if the light fixture or lamp is broken, scratched, damaged, non-compliant or incomplete).
In all cases, you must note on the delivery slip the observation you made during the check and/or refuse the goods. Subsequently, we invite you to contact us quickly to inform us of your situation by email at contact@luminerot.com
Our lamps and lights
A QUESTION ABOUT OUR WORKS?
We make every effort to ensure that your order is perfect when you receive it. In the event of an error with your order, our customer service team is available by email at contact@luminerot.com pour find a solution with you.
Need information or advice on our lighting fixtures? ? Send us a message via our online chat or contact customer service directly by email at contact@luminerot.com. Nous We will be happy to assist you with your purchases. !
Delivery/return/refund
A QUESTION ABOUT YOUR DELIVERY OR RETURN?
We announce an average delivery time of approximately 7-20 working days, between placing the order, preparation in our warehouses and dispatch.
You still haven't received your order ? We invite you to use the delivery tracking URL link available in your account. If the announced time has passed and you still have not heard from the carrier, contact us by email at contact@luminerot.com afin that we can find a solution together.
We currently deliver to mainland France and Europe.
If you ordered multiple light fixtures, don't worry. You should receive the rest of your order shortly. However, if an item is missing or if your product arrives damaged or broken, please contact our customer service team immediately by email. contact@luminerot.com qui will assist you in resolving your problem.
We're sorry this is the case. We implement strict quality controls when shipping our products. Breakages are therefore exceptional but not impossible. Please note that you have 14 days from the receipt of your order to make a claim. Please contact us by email. contact@luminerot.com avec our customer service who will help you resolve your problem.
Our recommendations when receiving your order :
Open the package and check the product before signing the delivery slip, whether paper or electronic.lectronique.Refusez the package if the delivery person does not give you the possibility to check itler.Refusez any damaged product and note on the delivery slip " Refusal for damage ".
The mentions " subject to unpacking » or packaging in good condition » are not valid in the event of a dispute. Refuse any product that does not conform to your order (model, color, size). No claims will be accepted in the event of non-compliance with these recommendations.
If you accepted the package despite a disagreement with the delivery person, or if the package was delivered to a third party who did not open it and consequently, if the product has an anomaly (breakage, model or color different from that ordered), you must send us an email to contact@luminerot.com accoaccompanied by photos of the damage within 72 hours maximum from the date of receipt.
You then have 14 days to exercise your right of withdrawal, i.e. to return the product to us in its original packaging. Once the product has been accepted as compliant, the return costs are the responsibility of the buyer.
Payment method
A QUESTION ABOUT AVAILABLE PAYMENT METHODS?
Valid promotional codes are those provided by LUMINEROT. Any promotional code you find online will not work. Promotional codes cannot be provided to you upon request. They are provided in very specific cases.
We accept the following credit cards : Carte Bleue, Visa, American Express, MasterCard. We take fraud and respect for your confidential information very seriously, which is why all payments are subject to 3D Secure validation.
We take fraud and respect for your confidential information very seriously, which is why all payments are subject to 3D Secure validation.
Under no circumstances does LUMINEROT store or have access to your bank details.
First, you can try paying again by verifying that all your information is correct. If the problem persists, contact your bank. This is likely a problem with the limit on your bank account. If you have any payment problems, please feel free to contact us by email at contact@luminerot.com, our customer service is here to help you !
Contact us
Need information, advice, or an opinion on a statue? Send us a message via our online chat or contact customer service directly by email at contact@luminerot.comWe will be happy to assist you with your purchases!
Need information or advice on our lighting fixtures? ? Send us a message via our online chat or contact customer service directly by email at contact@luminerot.com. Nous We will be happy to assist you with your purchases. !
Yes, it is absolutely possible to be a lighting reseller! How to proceed ? Just send us an email at contact@luminerot.com et we will send you all the necessary documentation.
For any collaboration requests, you can contact us by email at contact@luminerot.com ! We will be delighted to consider your proposals.