FAQS

Welcome to Luminerot, we are delighted to have you as one of our future customers. !

To begin, we advise you to create your account Then, you are free to choose one or more models and add the products to your cart. To finalize your order, a delivery/billing address and a payment method will suffice.

If you have any payment issues, please do not hesitate to contact us by email at contact@luminerot.com, Our customer service team is here to help you. !

Once your order has been shipped, you can view the carrier and tracking number in your customer account. This information is also sent by email to the address you provided.

You can then visit the carrier's website, enter your tracking number, and check the progress of your order. Feel free to contact us by email at contact@luminerot.com pour all questions relating to delivery.

Once your order is confirmed, you can still contact us if you wish to modify it by email at contact@luminerot.com

Unfortunately, once the order has been placed, you can no longer modify it. However, you can contact our customer service department, who can modify it for you if it hasn't yet been shipped.

Once your package has been prepared by us, it is handed over to the carrier who will deliver it to your home or to a collection point. We prepare your packages with care, but despite our best efforts, sometimes packages may be damaged during transit.

It is therefore necessary to check in the presence of the delivery person. the condition of the package (if the package is damaged or shows any abnormal signs) as well as the state of the work (if the light fixture or lamp is broken, scratched, damaged, non-compliant or incomplete).

In all cases, you must note your findings on the delivery slip and/or refuse the goods. We then ask you to contact us promptly to inform us of your situation by email at contact@luminerot.com

We make every effort to ensure your order arrives in perfect condition. If there is an error with your order, our customer service team is available by email at contact@luminerot.com pour we will find a solution together.

Need information or advice about our lighting fixtures? ? Send us a message via our online chat or contact customer service directly by email at contact@luminerot.com. Nous we will be happy to assist you with your purchases !

We announce an average delivery time of approximately 7-20 working days, from order placement, preparation in our warehouses and dispatch.

You still haven't received your order ? We invite you to use the delivery tracking URL available in your account. If the stated delivery time has passed and you still haven't heard from the carrier, please contact us by email at contact@luminerot.com afin so that we can find a solution together.

We currently deliver to Metropolitan France and Europe.

If you ordered multiple light fixtures, don't worry. You should receive the rest of your order shortly. However, if an item is missing or if your product arrived damaged or broken, please contact our customer service department by email as soon as possible. contact@luminerot.com qui will take care of assisting you in resolving your problem.

We are sorry this is the case. We implement strict quality controls when shipping our products. Breakage is therefore rare but not impossible. Please note that you have 14 days from the date of receipt of your order to make a claim. Please contact us by email. contact@luminerot.com avec Our customer service team will be happy to assist you in resolving your issue.

Our recommendations upon receiving your order :

Open the package and check the product before signing the delivery note, whether it is paper or electronic.lectronique.Refusez the package if the delivery person does not give you the opportunity to check itler.Refusez any damaged product and note on the delivery slip Rejection due to damage "

The mentions " subject to unpacking or packaging in good condition are not  These terms apply in case of dispute. Refuse any product that does not conform to your order (model, color, size). No claim will be accepted if these recommendations are not followed.

If you accepted the package despite a disagreement with the delivery person, or if the package was delivered to a third party who did not open it, and consequently, if the product has a defect (breakage, different model or color than ordered), you must send us an email to contact@luminerot.com accoaccompanied by photos of the damage within 72 hours maximum from the date of receipt.

You then have 14 days to exercise your right of withdrawal, meaning to return the product to us in its original packaging. As the product has been accepted as being in good condition, the return shipping costs are the responsibility of the buyer.

Valid promotional codes are those provided by LUMINEROT. Any promotional code you find online will not work. Promotional codes cannot be provided upon request; they are only issued in very specific circumstances.

We accept the following credit cards : We accept Carte Bleue, Visa, American Express, and MasterCard. We take fraud and the protection of your confidential information very seriously, which is why all payments are subject to 3D Secure verification.

We take fraud and the protection of your confidential information very seriously, which is why all payments are subject to 3D Secure validation.

Under no circumstances does LUMINEROT store or have access to your bank details.

First, you can try paying again, making sure all your information is correct. If the problem persists, contact your bank. It's likely a limit issue on your bank account. If you have any payment problems, feel free to contact us by email at contact@luminerot.com, Our customer service team is here to help you. !

Need information or advice about our lighting fixtures? ? Send us a message via our online chat or contact customer service directly by email at contact@luminerot.com. Nous we will be happy to assist you with your purchases !

Yes, it is absolutely possible to become a lighting retailer! How to proceed ? Simply send us an email to contact@luminerot.com et We will send you all the necessary documentation.

For any collaboration requests, you can contact us by email at contact@luminerot.com ! We would be delighted to consider your proposals.